Question 1

Do you work with insurance companies?

Accepted Answer

Yes. We work with every major carrier — State Farm, GEICO, Progressive, Allstate, USAA, and all others. We handle the paperwork and communicate directly with your adjuster. If we find hidden damage once the repair is underway, we document it with photos and file a supplement on your behalf.

Question 2

How long does a typical repair take?

Accepted Answer

It depends on the damage. Minor dent repairs can be done in a few hours. Most collision repairs take 3 to 10 business days. Jobs with structural damage or special-order parts can take 2 weeks or more.

Question 3

How much does collision repair cost?

Accepted Answer

Every repair is different, so we don't quote numbers until we've seen the car. What we can tell you: every estimate is free, the price you're quoted is the price you pay, and there are no surprise charges. If you're going through insurance, your out-of-pocket cost is typically just your deductible.

Question 4

What types of vehicles do you repair?

Accepted Answer

We repair all makes and models — cars, trucks, and SUVs, foreign and domestic. From Honda Civics to BMW M-Series to F-150s to Range Rovers. Our team has 95+ years of combined experience across every major manufacturer.

Question 5

Do I need an appointment for an estimate?

Accepted Answer

We prefer appointments so we can give you our full attention. Call us at (843) 380-7055 and we'll get you scheduled the same business day. Walk-ins are welcome when the schedule allows.

Question 6

What is paintless dent repair?

Accepted Answer

Paintless dent repair (PDR) removes dents without sanding, filling, or repainting. We use specialized tools to push the metal back to its original shape from behind the panel. It preserves your factory paint finish, costs less, and is faster than traditional dent repair.

Question 7

How do you match my car's paint color?

Accepted Answer

Every vehicle has a factory paint code. We locate that code and use a computerized mixing system to build an exact match. Then we spray a test panel first and check it under multiple lighting conditions before touching your car.

Question 8

Do I have to use the body shop my insurance recommends?

Accepted Answer

No. South Carolina law gives you the right to choose any body shop you want. Your insurance company cannot require you to go to their preferred shop. You pick where your car gets fixed.

Question 9

What if hidden damage is found during the repair?

Accepted Answer

Hidden damage is common in collisions. When we find it, we stop, photograph everything, and file a supplement with your insurance company. We don't do any extra work without your approval first, and your insurance typically covers the supplement.

Question 10

What areas do you serve?

Accepted Answer

We're located in Charleston, SC at 1949 Dulsey Road, Unit 202. We serve the entire Charleston metro area including North Charleston, Mount Pleasant, Summerville, West Ashley, James Island, and Goose Creek.

Question 11

What are your hours?

Accepted Answer

We're open Monday through Thursday 8am to 4pm, and Friday 8am to 12pm. We're closed on weekends.

Question 12

Do you offer any warranty on repairs?

Accepted Answer

Yes. We stand behind every repair we do. If something isn't right after you get the car back, bring it back and we'll make it right at no charge.

Question 13

Do you offer free estimates?

Accepted Answer

Yes. Every estimate is free with no obligation. Bring the car in and we'll look at the damage, explain what needs to be done, and give you an honest price.

Question 14

What should I have ready when I call?

Accepted Answer

The most helpful thing you can have is your VIN — your Vehicle Identification Number. Having your VIN lets us look up your exact vehicle specs and factory paint code before you even come in.

Question 15

Do you help with rental car arrangements?

Accepted Answer

We don't provide rentals directly, but we help you coordinate with your insurance. Most collision policies include rental coverage while your car is being repaired.

Question 16

How do I know if I need collision repair or just dent repair?

Accepted Answer

It comes down to the paint and the structure. If the paint is cracked or the metal is torn, you need collision repair. If the paint is still intact and the dent is shallow, paintless dent repair may be all you need.

Question 17

What brands of paint do you use?

Accepted Answer

We use professional-grade automotive refinishing systems designed for collision repair. What matters most is the process: we use your car's factory paint code, a computerized mixing system for an exact match, and a spray test before we paint your vehicle.

Question 18

Do you repair all makes and models?

Accepted Answer

Yes. Cars, trucks, and SUVs — foreign and domestic. Honda, Toyota, Ford, Chevrolet, BMW, Audi, Mercedes, Lexus, and everything in between.

Question 19

Can I get a quote over the phone?

Accepted Answer

We can give you a rough ballpark based on what you describe, but the most accurate number comes from seeing the car. Call us at (843) 380-7055 and we'll walk you through it.

Question 20

What should I do right after a car accident?

Accepted Answer

First, make sure everyone is safe — call 911 if anyone is hurt. Exchange insurance information with the other driver. Take photos of every vehicle involved, the scene, and any visible damage. File a police report if the damage is significant.

Question 21

What is the difference between OEM and aftermarket parts?

Accepted Answer

OEM parts are made by your vehicle's original manufacturer. They fit and perform exactly like the parts your car came with. Aftermarket parts are made by third-party companies — usually less expensive, but fit and quality can vary.

Question 22

What does 'supplement' mean in an insurance claim?

Accepted Answer

A supplement is an updated estimate sent to your insurance company when we find damage during the repair that wasn't visible in the original inspection. We handle the entire process so you don't have to.

Question 23

Does my car need ADAS recalibration after a collision repair?

Accepted Answer

Possibly, yes. ADAS stands for Advanced Driver Assistance Systems. If any panels behind sensors were replaced or adjusted during the repair, the sensors may need recalibration. We check whether your vehicle's systems need recalibration as part of the repair process.

Collision Repair FAQ — Charleston, SC

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